Access • Re: Gigabit Fiber in Bernal Heights
Any update here? It's been delayed again twice recently, and now my tracker says June 2024. However, the remaining SF DPW permits for the area state that they expired back in March, and no new ones...
View ArticleAccess • Fiber to Brickyard Cove, Richmond, CA
Requesting that SONIC install fiber to Brickyard Cove in Pt. Richmond, Richmond, CA.There are multiple housing developments in Brickyard Cove which do not have fiber, including the homes on Mallard,...
View ArticleVoice • Voice: loud screeches, calls going silent
My voice service quality has been inconsistent since I switched last year. I use my phone for business and some clients report suddenly not hearing me, or a loud screeching tone. I reported this once...
View ArticleAccess • Re: Another scam
Some mail clients (I'm looking at you, Apple) hide the email address and only show the Sender's name, and many users aren't savvy enough to click/tap on the name to see the address.Statistics: Posted...
View ArticleGeneral • Re: SpamAssassin wildcard "?" not supported by Sonic.net?
Hello!I am sadly not finding any information on the wildcard ? setting. Do you have a link to it?Best Wishes!Statistics: Posted by jerrielm — Fri Jun 07, 2024 8:50 am
View ArticleVoice • Re: Voice: loud screeches, calls going silent
Hello!What type of phone are you using for your service?Best Wishes!Statistics: Posted by jerrielm — Fri Jun 07, 2024 8:51 am
View ArticleAccess • Re: Fiber to Brickyard Cove, Richmond, CA
Thank you for reaching out regarding Sonic Fiber expansion in your area.We are working diligently to build our infrastructure in new and existing areas and hope to be able to service your neighborhood...
View ArticleAccess • Re: Fiber service for 400 block of Fair Oaks St
Thank you for reaching out about Fiber being available at your new address. I did a little digging into this and got a request put into our Fiber Engineering team, and they let me know the following....
View ArticleAccess • Update on Sonic fiber availability in 94901?
The big trucks that were putting up cabling near downtown San Rafael have largely finished up and are gone. Any idea when we'll get the ability to purchase service?Statistics: Posted by ksandiego1 —...
View ArticleAccess • Re: Update on Sonic fiber availability in 94901?
The big trucks that were putting up cabling near downtown San Rafael have largely finished up and are gone. Any idea when we'll get the ability to purchase service?For existing connectivity customers...
View ArticleAccess • Re: More info on delay for 7300 block of Schmidt Ln
Thank you for reaching out regarding your fiber buildout timeline. We run into multiple obstacles when building out our fiber services. A few of the obstacles are overloaded poles and micro-trenching...
View ArticleHosting • no new posts since FEBRUARY? really? wow
That can't be right. Maybe my system is not seeing newer posts for some reason.RACERStatistics: Posted by racerlupine — Fri Jun 07, 2024 10:48 pm
View ArticleAccess • Extending Fiber reach down block
Since these connections are one-per-household, could I get one installed at a neighbor's house and then bridge it to my router 200ft away? (using 60GHz point-to-point wireless)I'm asking about this...
View ArticleGeneral • Re: Spam filtering hiccup?
[UPDATE - And a POSSIBLE solution?] Again, we want to thank everyone for their suggestions. It was good to learn of the pros and cons regarding the spam blocking choices.After doing some research, we...
View ArticleGeneral • Re: Can we figure out why this was sent to graymail?
I forgot to follow-up, but indeed, *.*example.com appears to work whether the From: email address(es) have a subdomain or not. I'm going to use that format for all future entries.@Sonic staff: please...
View ArticleAccess • Re: 94598 pushed back 6 months from Dec to June 2024...
Mine now says "July 2024" ... - Ordered 6/16/2022- "forecasted fiber live date" of December 2023- moved to June 2024- I an message above I was told May 2024 (build page also said May 2024 shortly...
View ArticleAccess • Re: Gigabit Fiber in Bernal Heights
From sonic support... Bernal heights I heard back from our team and it seems a conduit that is needed to connect our lines to our main office has been delayed due to needing permits with the city and...
View ArticleHosting • Re: no new posts since FEBRUARY? really? wow
No, that's likely not the case. We've recently stopped allowing customers to purchase new hosting services with Sonic other than domain registration and DNS. That is probably the largest factor...
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Access • Re: San Rafael: Fiber install date slipped four months
I also live in the San Rafael—Dominical/Black Canyon area, and it appears you are further along than we are. I'd kill for a July install date! Xfinity is KILLING me. my fiber internet status update...
View ArticleAccess • Sonic available for business but not home
I checked availability for a couple of addresses where I have waited YEARS for Sonic to reach. (One of the addresses I know for a fact has no copper in the building so DSL is not available in any...
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