Access • end of service Smith Ranch Road San Rafael
I'm asking for a less technically oriented friend. They live east of 101 in a housing development off Smith Ranch road in San Rafael. They are currently a Sonic DSL customer. I note that Sonic now...
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Labs • Re: On the MOTD message of 2024-05-01 16:11
I take umbrage with your paragraph.I don't got none of those collage words, but I took...something...with the "speed" comment. Stray away from sonic's service catalog and bps are scarce and hideously...
View ArticleAccess • Re: Extending Fiber reach down block
Thank you for reaching out regarding this matter.This is something we are unable to accommodate. We do not perform installations for use at other locations. Looking over things, it appears your...
View ArticleAccess • Re: Construction for 10GbE fiber in San Leandro
So it seems like there's no plans to install fiber on west of i-880. All the construction seems to be happening on the east side?Statistics: Posted by perkyfiber — Wed Jun 19, 2024 5:53 pm
View ArticleAccess • Re: end of service Smith Ranch Road San Rafael
Any reply from Sonic would be appreciated. Even if to say: we don't talk about planning. Although, I'm not sure how that applies here, since San Rafael is being fit for fiber all over town.Statistics:...
View ArticleLabs • Re: Reverse DNS for IPv6 tunnel
Thank you to Matt for reaching out. That's truly exception customer service.My only open issue is that I still can't get reverse DNS, but maybe that isn't supported for IPv6? Or I don't know where to...
View ArticleVoice • Re: Unable to Port out of Sonic to Xfinity
Thank you so much for reaching out about this. We're sorry to hear that this has been an ongoing issue with no end in sight. We do not want you to feel as though we are forcing you to use the service...
View ArticleAccess • Re: Very weird Geo Location issue
Just to close this loop for anyone who was interested.Whatever Google was doing to map my IP to Iran has now been fixed. Or, rather, I assume the record linking my IP to Iran timed out or expired.No...
View ArticleAccess • Re: Sonic is losing customers on the 1900 block of Yosemite Rd in...
Hi,I have done all I can possibly do to remain a loyal Sonic customer. After months of Sonic’s DSL service failing at my residence, to the point where I could no longer work from home, I have been...
View ArticleAccess • Re: 94598 pushed back 6 months from Dec to June 2024...
Unfortunately California is one of a small number of "reverse preemption" states, where the local state Public Utilities Commission has chosen to take over regulation of utility poles. So, the CPUC...
View ArticleAccess • Re: Concord Progress?
Out of my frustration I decided to reach out to my councilmember whom quickly referred me to the city manager.I just received a response and Valerie Barone, the city manager, stated:“The City has had...
View ArticleAccess • Re: 10 GPS Availability Makes No Sense
Switching from 1 to 10 Gbps means swapping a card at the central office which has a cost that sonic is not willing to absorb at this time. When they install new lines, they install the latest tech so...
View ArticleAccess • Connectivity issues in the morning in San Jose Brockwood Terrace
Hello all, I'm experiencing a very consistent flakeyness in the service with Sonic 10gb more or less at the same time every morning and it's been true for months. I have some fairly sophisticated home...
View ArticleGeneral • Re: No Fiber in Mountain View an Internet Desert
Who is behind this? I'm sure they would like to tell me that AT&T and/or Comcast and maybe Verizon (yes I have received something in the mail from Verizon about their 5G service) offer "broadband...
View ArticleAccess • Re: 10Gbps Availability Makes No Sense
The price increase in in the bill but most people --including me-- do not read it as it's unmetered.Note that those that are still on DSL pay the same price too.For sonic, i think they find it simpler...
View ArticleAccess • Re: Connectivity issues in the morning in San Jose Brockwood Terrace
Hello!It seems you reached out to our Support Team as well. Here is their response if you have not seen it already"Hello-There looks to be a few things going on. Your mac table (where your IP address...
View ArticleAccess • Re: Any info on finally running fiber to DSL island in 94131
Hello! Unfortunately, we do not have any official plans for fiber in your area, so I won't be able to give you an estimate. That said, Sonic is expanding faster than ever, and we hope to convert all...
View ArticleAccess • Re: end of service Smith Ranch Road San Rafael
The short answer is, we don't know. The FCC set aside regulatory certainty in late 2020, and now we're headed into an unregulated future where competitive carriers have no assured and cost-based...
View ArticleVoice • Re: Spam number block requests post here
Please block 618-634-6309. A sales call.Statistics: Posted by libertytax — Wed Jun 26, 2024 12:39 pm
View ArticleAccess • Portfowarding (virtual servers) for smartRG SR515AC
I am trying to port forward to 25565 for a Minecraft server. The port remains closed for my router after I check on a portcheck website. Any suggestions why this might be?Statistics: Posted by...
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