Access • Re: I just registered yesterday for oakland, ca when will it be...
Hello!Sadly, it looks like your address is outside of our service area. We will not be able to move forward with an installation. If you have any questions feel free to reach out to me.Best...
View ArticleAccess • Is there *any* progress in El Cerrito?
Our forecasted fiber install on the Fiber Status Tool has slipped from December 2023 to May, June, and now July 2024. We see CableCom contractors very intermittently installing guy wires on the nearby...
View ArticleHosting • Failed website migration to Hostinger
Here's the email message I sent to Sonic Tech Support, they won't help, sent me to this forum:I'm in the process of trying to complete a website migration from Sonic to Hostinger.Using FTP, I pulled a...
View ArticleHosting • Re: Failed website migration to Hostinger
Hi Roy, I'm sending you a zip file with a backup of your database - the folks at Hostinger should either have a tool or a way for their support staff to make a working copy on their end using the...
View ArticleAccess • Re: Is there *any* progress in El Cerrito?
Hello! Thank you for reaching out! I am sorry to hear about the installation delays. I was able to talk to the Project Manager in the area, and it does seem we are very close to finishing up our...
View ArticleAccess • TP-Link Deco AX5000 Mesh Wi-Fi - Does it work with Sonic
Hi,I am planning to buy TP-Link Deco AX5000 Mesh Wi-Fi to connect with Sonic internet system. Will it work/compatible with Sonic? What would you suggest.ThanksStatistics: Posted by sambitplus — Wed...
View ArticleAccess • Re: Hayward Fiber Availability
Anyone have update? I ask the Construction guy in my front door last week and got told should be available in two wekks.Neighborhood is still forecasted for October. If you check the member tools you...
View ArticleAccess • Re: TP-Link Deco AX5000 Mesh Wi-Fi - Does it work with Sonic
Yes, TP Link Deco mesh is compatible with Sonic fiber. All you need to do is connect the ethernet cable from the ONT to one of the two available ethernet ports available on the back of one of the Deco...
View ArticleAccess • Apartment installation requirements for fiber?
Hi I'm moving and would like to continue my Sonic fiber service but the new apartment is not wired. The building manager was open to me using any service but claimed in the past Sonic wanted to make...
View ArticleGeneral • 2-Step Verification Required
I just tried to log in to Member Tools, and was blocked by a 2-Step Verification Required message.Using 2FA doesn't bother me, but geez, Sonic... couldn't you have announced this requirement in...
View ArticleGeneral • Re: 2-Step Verification Required
I called 611, gave my name and service address, was sent a code by email that i read to them.provided my cell phone number, then logged in and specified to send me a code on that cell number.Would...
View ArticleGeneral • Re: Shell server turn-down
While I'm sad shell access is gone, it makes no sense for Sonic to continue to offer it.Thanks to the good technicians (and Dane) at Sonic for keeping it available and secure for so long.Statistics:...
View ArticleLabs • Re: Shell Server Turn Down
Likewise. Yesterday I added a simple HTML link and where I would have scp'ed a tar and untared it, now I made a directory, ftp'ed the index, made another directory and mftp'ed the images.Is there an...
View ArticleAccess • Re: Apartment installation requirements for fiber?
Hello!That would depend on where you are moving and what type of set up we have there. Can you DM me your new address and I can take a look at it?Best Wishes!Statistics: Posted by jerrielm — Fri Jul...
View ArticleGeneral • Set up to switch from Comcast
Hi all.Sonic is installed, we're ready to switch.How do I do this?Unplug Comcast from router and plug Sonic insteadPlug in Roku and installFor e-mail, everything should stay the same, right? I can...
View ArticleGeneral • Re: Annual Survey response
Hi Jacob,Thanks for your reply. I really appreciate it. Unfortunately, when I tried to send you a private message here, it says I'm not authorized to send private messages. What's up with...
View ArticleAccess • sonic upgrade email scam
is there a scam about an new email program upgrade whats the dealStatistics: Posted by erikp — Sat Jul 20, 2024 3:35 pm
View ArticleAccess • Re: sonic upgrade email scam
Do you have an example?!Statistics: Posted by joeyyung911 — Sat Jul 20, 2024 6:07 pm
View ArticleGeneral • Re: Set up to switch from Comcast
Unplug Comcast from router and plug Sonic insteadCorrect, assuming the Sonic technician checked the line and confirmed the bandwidth.Plug in Roku and installAssuming you formerly used Comcast TV and...
View ArticleAccess • Any plans for fiber to 95051?
Santa ClaraStatistics: Posted by sls123 — Sat Jul 20, 2024 10:17 pm
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