Hi Bob,
Every message that is automatically placed in Graymail should have a summary at the top which includes the total score (points) that the message received through the Sonic's Spamassassin system. There is also a list of individual rules which have been triggered - the ones starting with SONIC_ are a handful of internal rules we maintain, mostly to stop phishing emails which directly target our customers. If you see a particular non-Sonic rule that you'd like to adjust, you can make changes via our Member Tools under Email -> Spam Filtering -> Modify Scores.
If you have a particular message you'd like Support to look at, you can forward it to them (please make sure that the original headers are included or you use the 'Forward as Attachment' option in your email client. If necessary, our Operations team can dive into our email logs and see exactly when the message was received, how it was processed, and when it was delivered to your (Sonic) mailbox.
-- Joe M
Every message that is automatically placed in Graymail should have a summary at the top which includes the total score (points) that the message received through the Sonic's Spamassassin system. There is also a list of individual rules which have been triggered - the ones starting with SONIC_ are a handful of internal rules we maintain, mostly to stop phishing emails which directly target our customers. If you see a particular non-Sonic rule that you'd like to adjust, you can make changes via our Member Tools under Email -> Spam Filtering -> Modify Scores.
If you have a particular message you'd like Support to look at, you can forward it to them (please make sure that the original headers are included or you use the 'Forward as Attachment' option in your email client. If necessary, our Operations team can dive into our email logs and see exactly when the message was received, how it was processed, and when it was delivered to your (Sonic) mailbox.
-- Joe M
Statistics: Posted by joemuller — Fri Jan 31, 2025 5:13 pm