Access • VPN packet loss

Today 12/5/2024, yesterday, and the day before I have been experiencing a lot of packet loss (3% up to 20%) on the VPN (server 157.131.224.198), usually beginning around 2:30pm and lasting for hours. This makes video basically unusable. The underlying connection (AT&T to Sonic) shows no packet loss. Restarting OpenVPN doesn't help. Please check this out.

Tracert to the VPN server is:

1 (local) 0.783 ms 0.327 ms 0.461 ms
2 107-199-*-*. 1.543 ms 1.384 ms 0.934 ms
3 99.161.44.92 (99.161.44.92) 2.540 ms 2.364 ms 2.465 ms
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 be3359.ccr42.lax01.atlas.cogentco.com (154.54.3.69) 11.763 ms 12.414 ms 11.956 ms
10 be3177.ccr22.sjc01.atlas.cogentco.com (154.54.40.146) 16.488 ms 16.745 ms 15.944 ms
11 be3144.ccr41.sjc03.atlas.cogentco.com (154.54.5.102) 111.007 ms 16.634 ms 16.791 ms
12 c1.lab1.defense.net (38.104.138.66) 36.710 ms 18.295 ms 17.973 ms
13 * * *
14 * * *
15 ae0.cr6.rcmdca11.sonic.net (157.131.209.74) 349.337 ms 236.189 ms 221.149 ms
16 * * *
17 * * *
18 * * *
19 * * *
20 ae1.cr2.ptlmca01.sonic.net (23.93.52.253) 22.897 ms 27.217 ms 24.972 ms
21 0.ae0.cr4.snrtcamn.sonic.net (192.184.185.178) 21.076 ms 22.162 ms 24.935 ms
22 0.ae3.cr2.snrtcamn.sonic.net (192.184.185.190) 35.989 ms 29.295 ms 32.942 ms
23 0.et-0-0-21.int-dist6-1.snrtcamn.sonic.net (75.101.36.42) 59.983 ms 36.909 ms 35.935 ms
24 0.et-0-0-50.access6-7.snrtcamn.sonic.net (50.0.79.162) 23.478 ms 200.602 ms 28.845 ms
25 a.ovpn.sr.sonic.net (157.131.224.198) 20.443 ms 20.584 ms 20.468 ms

P.S. Phone support said to post here...not ideal, as if the net goes completely down -- you get the picture.

Statistics: Posted by vxg9tj43pto — Thu Dec 05, 2024 3:55 pm

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