Hello Jorge !
Thank you for your time and feedback. I am incredibly sorry that you were having service issues. While we do try to keep our customer service up for as long as possible, there are unforeseen things that we can not prepare for. We try to keep our customers as up-to-date as possible when any type of outage occurs and work with our Dispatch Team to get Techs out there ASAP. I am sorry that we were not able to keep the service running during critical working hours for you.
I would like to talk about Tyler for a second. I was able to review the call with you and him, and to me, Tyler performed his job extremely well and respectfully. While I can understand your frustration during the call, saying Tyler was not helpful in your situation is incorrect. He offered to hear what type of compensation you would like and explained our own compensation practices. I do apologize if you felt Tyler was not the correct fit for this conversation.
If you want to keep the service, I would love the opportunity to fix these outage issues. Feel free to DM me.
Best Wishes!
Thank you for your time and feedback. I am incredibly sorry that you were having service issues. While we do try to keep our customer service up for as long as possible, there are unforeseen things that we can not prepare for. We try to keep our customers as up-to-date as possible when any type of outage occurs and work with our Dispatch Team to get Techs out there ASAP. I am sorry that we were not able to keep the service running during critical working hours for you.
I would like to talk about Tyler for a second. I was able to review the call with you and him, and to me, Tyler performed his job extremely well and respectfully. While I can understand your frustration during the call, saying Tyler was not helpful in your situation is incorrect. He offered to hear what type of compensation you would like and explained our own compensation practices. I do apologize if you felt Tyler was not the correct fit for this conversation.
If you want to keep the service, I would love the opportunity to fix these outage issues. Feel free to DM me.
Best Wishes!
Statistics: Posted by jerrielm — Wed Aug 14, 2024 1:10 pm