Hello!
I am sorry if you were not expecting the 2FA when signing into member tools. Sadly, due to security concerns, 2FA needed to be added without giving our customers an update about this.
I am not sure what you mean by we failed to get verification. Any verification we have already done before this point, and if the information was incorrect, there was not much we could do about that without customer interaction.
While we can not offer 24-hour support, we do offer support during our regular business hours. You can reach them at 1-855-394-0100 8am-10pm 7 days a week.
Let me know if you have any other questions.
Best Wishes!
I am sorry if you were not expecting the 2FA when signing into member tools. Sadly, due to security concerns, 2FA needed to be added without giving our customers an update about this.
I am not sure what you mean by we failed to get verification. Any verification we have already done before this point, and if the information was incorrect, there was not much we could do about that without customer interaction.
While we can not offer 24-hour support, we do offer support during our regular business hours. You can reach them at 1-855-394-0100 8am-10pm 7 days a week.
Let me know if you have any other questions.
Best Wishes!
Statistics: Posted by jerrielm — Wed Aug 14, 2024 7:36 am