What I would rather have are two things:Would you rather they give no estimate at all instead of one that is not accurate?
1) A way to see Sonic's current coverage and expansion in progress, with the sort of detailed notes that people normally have to come to this forum and complain to get. I know that pretty much no ISP actually offers this level of detail and it's not happening for a variety of reasons, this is just me dreaming of a better world.
2) Updates sent out to customers when their estimates slip to let them know what's causing the delays. More labor-intensive than responding here but can probably be done by area, and would reach people who likely don't even know about these forums and just feel like they're shaking a magic 8-ball every time they open the status page.
Statistics: Posted by briareus — Mon Jul 29, 2024 5:31 am